Frequently Asked Questions
How do I get started with my website design?
- Step 1: Get started with a web consultation - Call or complete
the short form on the sign up page and a web expert will contact you to discuss
your business and website needs. We'll talk to you about your business and offer
suggestions about how you can grow your business on the web. If you're ready to
get started, we'll also conduct a brief, one-on-one interview to help with the creation
of your new website.
- Step 2: We design your new website – Our expert web designers receive
the information you provided during your web consultation and build an initial draft
of your website.
- Step 3: Your website is published for your review - Our web designer
will contact you to let you know your website has been built. It is important for
you to review the website and contact our Modifications team to request any changes
you have for your website. Our modifications team is available Monday through Friday
9 a.m. to 7 p.m. EST or changes can be submitted through our online submission form.
- Step 4: We promote your new website - During the first 30 days
of your service, our marketing experts will be submitting your website to Internet
Directory Pages and search engines such as Google™ and BING®.
Our experts take care of everything for you!
- Step 5: We provide maintenance support for the life of your website
- We have a team of customer support representatives that want to hear from you.
We pride ourselves on the level of professional support we provide from free ongoing
website changes to answering questions about your online marketing programs.
How do I get in touch with customer support if I need help or want to make changes
after my website is published?
You can call our customer support team at 404-906-9856 Monday through Friday 8
a.m. to 8 p.m. EST. Whether you want to make changes to your website changes, have
questions about promotional activities or what to walk through the details on your
Internet Scorecard, a live web expert is just a phone call away!